Hotel Management Program

PROGRAM DESCRIPTION
Hotel Management Program

OverviewCurriculumPrerequisitesGraduation requirementsFuture employment
If you are interested in a career in the hospitality industry, or if you currently are working in a hotel and would like to move into a position with more responsibility, then our Hotel Management Program is right for you.

The program includes industry recognized certification from the American Hotel & Lodging Educational Institute. The program is suited for part time study, with courses offered on a rotating basis in the evening. Students can choose to take only one course, or to take several to earn a certificate or diploma. Most of the classes are conducted online; students must attend in person for the first and last class only.

Classes can count toward the following certification:

  • Hospitality Management Diploma
  • Marketing and Sales Management Certificate
  • Rooms Division Certificate
Hospitality Management Diploma

Component courses:

  • Managing Front Office Operations
  • Managing Housekeeping Operations
  • Hospitality Facilities Management and Design
  • Managing Hospitality Human Resources
  • Supervision in the Hospitality Industry
  • Fundamentals of Destination Management and Marketing
  • Leadership and Management in the Hospitality Industry
  • Training and Development for the Hospitality Industry
  • Convention Management
  • Management of Food and Beverage Operations
  • Revenue Management
  • Hospitality Sales and Marketing
  • Hospitality Industry Managerial Accounting

Marketing and Sales Management Certificate

Component courses:

  • Hospitality Sales and Marketing
  • Convention Management and Service
  • Supervision in the Hospitality Industry
  • Fundamentals of Destination Management and Marketing
  • Revenue Management: Maximizing Revenue in Hospitality Operations

A certificate will be awarded for successfully completing each course. A Marketing and Sales Management Specialization Certificate (MSMS) will be awarded after completing all 5 courses.


Rooms Division Certificate

Component courses:

  • Managing Front Office Operations
  • Convention Management Certificate
  • Supervision in the Hospitality Industry
  • Managing Housekeeping Operations
  • Revenue Management: Maximizing Revenue in the Hospitality Operations

A certificate will be awarded for successfully completing each course. A Rooms Division Specialization Certificate (RDSC) will be awarded after completing all 5 courses.


Managing Front Office Operations

If you would like to work in a hotel, this certificate course presents a systematic approach to front office procedures by detailing the flow of business through a hotel — from the reservations process to check-out and settlement.
The course also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Discover how guest concerns shape decisions and procedures for front office tasks. Other topics include automated system applications, central reservations and property management systems.

This certificate program is accredited with the American Hotel & Lodging Educational Institute.


Managing Housekeeping Operations

Housekeeping is critical to the success of every institution and employment opportunities in the field are growing. The course covers day-to-day components of housekeeping management, including planning and organization of various tasks required in a modern hotel.

Topics covered include:

  • Planning and organizing the housekeeping department
  • Housekeeping human resources
  • Managing inventories
  • Controlling expenses
  • Safety and security
  • Managing on-premises laundry
  • Guest room cleaning
  • Cleaning public areas
  • Ceilings, walls, furniture and fixtures
  • Beds, linens and uniforms
  • Carpets and floors
Students should meet the following prerequisites before registering:

  • Grade 12 English or equivalent
The following requirements must be met to successfully complete a course:

  • Final exam minimum 70% grade
Graduates find employment in the hotel industry, either locally or abroad. Graduates can also find work in the cruise ship industry.
REGISTRATION
Current course offeringsRefund policy
Course costs are subject to change each term; future course offerings may charge different amounts.


Hospitality Facilities Management and Design

Course ID Course dates / times Course location Cost How to register
1680-2 February 21, 2017 to March 30, 2017
Tuesdays | Thursdays
6:30 pm to 9:30 pm
12 sessions
Online
— and —
First and last class are in person:
Burnaby South Secondary
5455 Rumble Street
Map
$290 course
$100 textbook
Registration is now closed

Managing Food and Beverage Operations

Course ID Course dates / times Course location Cost How to register
1679-2 January 10, 2017 to February 16, 2017
Tuesdays | Thursdays
6:30 pm to 9:30 pm
12 sessions
Online
— and —
First and last class are in person:
Burnaby South Secondary
5455 Rumble Street
Map
$290 course
$100 textbook
Registration is now closed

Managing Front Office Operations

Course ID Course dates / times Course location Cost How to register
1670-2 April 4, 2017 to May 11, 2017
Tuesdays | Thursdays
6:30 pm to 9:30 pm
12 sessions
Online
— and —
First and last class are in person:
Burnaby South Secondary
5455 Rumble Street
Map
$290 course
$100 textbook
Registration is now closed

Managing Housekeeping Operations

Course ID Course dates / times Course location Cost How to register
1675-2 May 16, 2017 to June 22, 2017
Tuesdays | Thursdays
6:30 pm to 9:30 pm
12 sessions
Online
— and —
First and last class are in person:
Burnaby South Secondary
5455 Rumble Street
Map
$290 course
$100 textbook
Registration is now closed
Registration by phone or in person:

Register by phone
604-296-6901
Mon | Tue | Wed | Thu | Fri
8:30 am to 4:00 pm
Burnaby CCE Office
5325 Kincaid Street
Map 
Mon | Tue | Wed | Thu | Fri
8:30 am to 4:00 pm
Burnaby South Secondary
5455 Rumble Street
Map 
Tue | Wed | Thu
7:00 pm to 8:30 pm
Burnaby Central Secondary
6011 Deer Lake Parkway
Map 
Tue | Thu
7:00 pm to 8:30 pm
A refund request must be submitted in writing and must include the original course registration receipt.

Fee payments originally made by credit card are credited back to the same card; for expired or invalid credit cards, refunds are made by cheque. Fee payments originally made by cash or cheque are made by cheque. Please allow 3 weeks for processing.

Cancelled classes
Full time certificate / diploma programs
Part time certificate / diploma programs
General interest courses that are 1 session long
General interest courses that are 2 or more sessions long