• Dental Receptionist Certificate
• Health Care Assistant Diploma
• Medical Office Assistant Daytime Program (Full Time)
• Medical Office Assistant Diploma
• Reflexology Diploma
• First Aid

Dental Receptionist Certificate Program

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Attend a Free Information Session
Thursday June 7, 2012
Moscrop School, 4433 Moscrop St Burnaby (at Willingdon)

Dental receptionists are the window to any dental office, the first point of patient contact.  The Dental Receptionists position requires being efficient, accurate and detailed in the handling of a variety of responsibilities in office administration, as well as being effective in communicating information to patients regarding diagnosed dental treatments. Duties include appointment scheduling, patient and insurance billing, dental records upkeep and the maintenance of all systems crucial to the success of the dental practice. Dental receptionists are highly valued employees responsible for the co-ordination of all aspects of a dental visit between the dentist, team members and patient, in order to provide the most pleasant dental experience possible to all.

This program prepares students to efficiently handle all areas of the Dental Receptionist position with a professional and dynamic approach. Extensive training in the causes and prevention of dental problems in all specialty areas is provided to instil a solid understanding of the concepts in dentistry and be able to provide assistance to the dentist regarding patient education.

Prerequisites:
Grade 12 or Mature Student Status
Strong Verbal and Written Proficiency in English (ESL testing may be required).

Course Requirements
90% attendance
70% grade average
2 week full time practicum (64 - 80 hours)

Course Fees:
$3499

Includes:

• Supply Fee
• Dental Office Administration Manual
• Fee Schedule Binder
• Laptop Computer (given to student upon successful completion of the program)
• 2 - 4 Dental Software Programs (training Versions)

Days/Times
Mon - Tue - Wed Evenings 6:15 – 9:45, 52 sessions 182 hrs

Course Content:  Dental Receptionist course outline

Pam Welch, consultant of DMS, has spent over 33 years gaining experience in all areas of the Dental Profession and is well known for her consulting, office management and educational training abilities. Pam consults dentists on an ongoing basis as an efficiency expert and is aware of the needs and demands of today’s changing industry.

Pam has spent the past 20 years developing and modifying this program to assure that the program content is detailed, accurate, current and in depth to provide students a more expanded vision and philosophy of dentistry, which may not be found in other programs. She constantly makes changes to the program as they occur to ensure that students will be able to become comfortable applying their skills before they enter into their practicum and work force experience. She believes that smooth office flow plays a huge role in the success of the Dental Receptionists qualifications and ability.

Pam has written this program specifically to produce quality graduates that will be successful in the Dental field and invaluable team members to their employers.

Her team of dedicated and experienced instructors allows each student to reach their goals in a positive classroom environment, where a commitment to excellence produces top quality graduates that get jobs!

Attend a Free Information session for the Dental Receptionist program
Thursday June 7, 7:00 pm at Moscrop School

Health Care Assistant Diploma

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Join the community of committed Health Care professionals who provide care to those in need. If you enjoy helping people, enjoy working with the elderly or handicapped, consider working as a Health Care Assistant. This full time program, will provide students with the knowledge and skills necessary to be employed as front-line care providers in care facilities or home-care settings. Emphasis will be placed on developing a supportive and nurturing relationship with persons in their care.

The Health Care Assistant program follows B.C. provincial curriculum guidelines and includes classroom theory, clinical instruction as well as supervised practicums in a variety of care facilities. Students will also complete an Administration of Medication course that is a pre-requisite for employment with a variety of the health regions. Instruction is provided by qualified health professionals with extensive experience in the field of health care, both in clinical practice and teaching.

Where are our grads working?
Graduates will be qualified to work in long term care facilities, within community home support and in Assisted Living areas of Health Care Services.  We have affiliation agreements with the Fraser Health Authority, Providence Health Authority and Vancouver Coastal Health Authority.  Our grads are currently working at New Vista Society, Normana, Dania Home, Lynn Valley Care Centre, Eagle Ridge Hospital, Nikkei Assisted Living Home, Belvedere Care Centre, Cartier Home, Success Care Facility, Nurse Next Door and New Westminster Home Health.

Prerequisites/Application:

Students are required to:

• have a Canadian Grade 10 level English [English testing will be available after the Free Information Session]
• bring a signed medical certificate from their doctor indicating physical fitness and emotional stability
• show proof of immunization for Hepatitis B [required by employers and practicum sites]
• show proof of immunization for flu prior to practicum
• show proof of a negative TB test or proof from TB Control that the applicant does not have active TB [required by employers and practicum sites]
• have a current criminal record check within 6 months of practicum [available through the RCMP, required by employers and practicum sites]
• successfully complete a Foodsafe course [offered on a Saturday during the program]
• must complete a successful interview with an instructor to ensure personal suitability for the program.
• provide their own transportation to practicum sites
• be responsible for the cost of their own uniforms and shoes [to be purchased after the course begins as types will be discussed in class]

Certification:
To be successful in the program, students must receive 75% or higher in exams, assignments and clinical practice, and complete 20 hours of volunteer work in an approved setting.

Topics Include:

• Communications
• Ethics
• Behaviour
• Body Structure and Function
• Body Mechanics
• Nutrition
• Infection Control
• Vital Signs
• Depression/Dementia/Alzheimer's Disease
• Palliative Care
• Charting
• Assisted Living
• First Aid - CPR Certification
• Administration of Medication
• WHMIS
• Job Search
• Practicum: Multi-level and/or complex care, specialized dementia care and theme support (8 weeks).

Candidates must attend a FREE information session and an interview.
Please note: A $100 non-refundable application fee, payable in advance is required and will be applied to the course fee for those who register.

Attend a FREE Information Session.   
Location:  Canada Way Education Centre 5310 Woodsworth St., Burnaby
Upcoming HCA Information Session: Tuesday May 29, 6:30 pm

Medical Office Assistant Diploma – Full time, Day

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“I took the MOA course in the Spring of 2004. I was hired from my practicum I worked as an MOA in urology then went onto plastic surgery. I am now office manager with a medical transcription company. I am very grateful for the course and the wonderful instructors. I am now in my 50’s and am the happiest I have ever been”. –MOA Grad Spring 2004

 The Medical Office Assistant Diploma daytime program runs for 13 weeks: 10 weeks of in-class instruction and 3 weeks of practicum.

• Orientation - 3 hours
• Medical Office and Clinical Procedures Module - 36 hours
• Medical Terminology I & II Module - 102 hours
• Manual and Computerized Medical Billing Module - 39 hours
• Medical Transcription Module - 39 hours
• Word/Excel/Speed Development Module - 66 hours
• Job Search Module - 15 hours
• First Aid For Industry Module - 16 hours.
• Practicum Module - 100 hours

Students must successfully complete all modules (minimum passing grade of 75% for each module) and achieve and maintain a typing speed of 50 net wpm before they can be placed in a practicum.

All materials and supplies are included in the course fee, except students must bring their own headset for Medical Transcription.

A keyboarding speed of 50 net wpm is required before a student is placed in a practicum and before a diploma is granted. Keyboarding and speed building are included in the course.

Registration is accepted for individual modules if space permits.

English testing is required for those who have not graduated from high school in Canada (Grade 12 English level required). Please see below for dates and times. A keyboarding speed of 25 net wpm is required for entry.

Our graduates are currently working at Children's Hospital, Vancouver General Hospital, Burnaby Hospital, Life Labs, Medical Imaging at Royal Columbian Hospital, St. Paul's Hospital, Eagle Ridge Hospital, Care Point Medical Clinics, CML Diagnostics, X-ray clinics, doctor's offices, and in private MRI clinics.

The Burnaby School District's Medical Office Assistant program has an affiliation agreement in place with:

• Fraser Health Authority
• Providence Health Authority
• Children's and Women's Health Centre of BC

Grads can apply for employment at any of these hospitals or affiliated clinics.

Some Student Comments:

'The instructors are very approachable and friendly. They are well-prepared at all times.' MOA Grad, Fall 2010

‘I really enjoyed the program and would definitely recommend it to my friends’ MOA Grad Fall 2010

'The information for the course was presented professionally; it was understandable and the instructor supported many different learning styles…I would highly recommend this program.’ MOA Grad, Winter 2011

Information Session:
Thursday June 7 at 6:30 pm
Please note: students must attend an Information Session before registering for this program. No website registration - in person or telephone only. Those who have not graduated from a Canadian school are required to have English testing. English testing and keyboarding testing will be available at the information session at Moscrop School.

Medical Office Assistant Diploma - Part-Time, evening

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“ Thanks to the MOA Program and great instructors at Burnaby Continuing Education, who have helped me in pursuing my career in a health care field. For the past year, I have been working at one of the fastest growing health care companies in Canada. The practicum experience that I had at one of its 18 clinics in BC was a value added for me in landing this job.” MOA Grad, Spring 2010

 Designed to provide students with the necessary skills and knowledge to:

• Apply for work in medical offices, hospital departments, laboratories and a variety of other institutions
• Continue in more specialized medical programs at Vancouver Community College, Kwantlen University College and British Columbia Institute of Technology

A Medical Office Assistant Diploma will be issued upon completion of the following courses:

• Orientation / Information Session
• Medical Terminology Level I
• Medical Terminology Level II
• Medical Office and Clinical Procedures
• Medical Billing, Manual & Computerized
• Medical Transcription
• First Aid for Industry (current)
• Word/Excel/Speed Development
• Job Search For Medical Office Assistants
• Practicum For Medical Office Assistants

Students must successfully complete all modules (minimum passing grade 75% for each module) and achieve and maintain a typing speed of 50 net wpm before they can be placed in a practicum).

Jobs are available in hospitals, private clinics, MRI offices, cosmetic and laser surgeon's offices, general practitioner offices, physiotherapy, rehabilitation and massage therapy clinics, and more. Medical Office Assistants are in demand and provide a necessary service to health care practitioner's offices.

Our graduates are currently working at Children's Hospital, Vancouver General Hospital, Burnaby Hospital, Life Labs, Medical Imaging at Royal Columbian Hospital, St. Paul's Hospital, Eagle Ridge Hospital, Care Point Medical Clinics, CML Diagnostics, X-ray clinics, doctor's offices, and in private MRI clinics.

The Burnaby School District's Medical Office Assistant program has an affiliation agreement in place with:

• Fraser Health Authority
• Providence Health Authority
• Children's and Women's Health Centre of BC.

Grads can apply for employment at any of these hospitals or affiliated clinics

The program must be completed within two years. Strong English skills are required to successfully complete this program. English testing is required for those who have not graduated from high school in Canada (Grade 12 English level required) and will be available at the Free Information Session on Tues Feb 28 or Thurs March 15, 7:30 pm at Moscrop School.

Resident Care Aide/Home Support Attendant Diploma

(see Health Care Assistant Diploma)

Professional Advanced Reflexology Diploma

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Alternative medical practices are becoming increasingly popular today. Reflexology is a complementary practice that involves manipulating the feet and hands to relieve the patient of discomfort in any part of the body. Learn a new technique for working the feet, hands and ears that is much gentler on the practitioner’s hands yet at the same time deeply works the reflex areas giving powerful results. This program is for those who would like to achieve a level of professional competency in the field of Reflexology. Course certification will enable you to practice Foot and Hand/Ear Reflexology as a profession in British Columbia and will qualify successful students to write the Professional Reflexologist Provincial Certification Exam. Registered Massage Therapists who successfully complete this Diploma program can apply for credit in the Practical Education (PE/A2) categories of the College of Massage Therapists CE/PD program [24 credits for a 2 year cycle]. Recognized by the Massage Therapists of British Columbia.

The program is divided into 2 modules:

1. Foot Reflexology [36 hours of instruction and a 24 hour practicum]
2. Hand and Ear Reflexology (36 hours of instruction and a 24 hour practicum)

Foot Reflexology Module

Understand and practice the basic ideals and techniques of foot reflexology. Study the definition, benefits, effects, and theories. Learn how foot reflexology relieves stress and tension. Through hands-on practice, become well versed with the reflex points in the feet that correspond to every area of the body. The human anatomy, system disorders, and how to work on them will be studied. Referral areas, foot conditions, and contraindications are explained. How to set up a reflexology business and practice at a professional level will be studied. At the completion, you will be able to complete a timed foot reflexology session. Bring 2 towels, and skin cream. Foot Reflexology dvd included.

Student Comment: ‘Pratical, hands on teaching -highly applicable to my business goals.’ ‘Fun, informative, practical, and useful.’

Hand & Ear Reflexology Module

Use basic hand reflexology techniques to relax and increase the circulation in the hands, wrists, and arms that can benefit hand and wrist problems. Learn to manipulate the reflex points in the hands and ears that correspond to every area of the body. The definition, benefits, and theories on how hand and ear reflexology relieves stress and tension are studied. Upon completion, you will be able to complete a timed hand and ear reflexology session. Bring 2 towels and skin cream.

Certificates will be issued upon successful completion of each module. A diploma will be issued upon successful completion of both modules. Employment opportunities in the complementary therapy industry are expanding constantly and Reflexology is one of the fastest growing therapies.

• Reflexology as a relaxation therapy can complement other services offered in a spa or esthetics salon. It can be easily combined with body massage, manicures and pedicures.
• Reflexologists are increasingly employed by the corporate world. 75% of all illness is estimated to be stress related and occupational health services are working to reduce those levels.
• Reflexologists also work in clinics with other therapists such as chiropractors, massage therapists, etc.
• Reflexologists are often employed by professional sports teams.
• Reflexologists can start their own home-based business.

Instructor: Ron Leibel is certified by the Pacific Institute of Reflexology and the International Institute of Reflexology. He has practiced full-time since 1993 and was President of the Reflexology Assoc. of B.C. for 6 years. Clients include BC Hydro, VanCity, and various Film Studios.

First Aid

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Burnaby CCE partners with St. John Ambulance to offer First Aid training required for industry or home. We offer a variety of courses including CPR, and Emergency First Aid. Course location: 2058 Alpha Avenue (near Brentwood Town Cn Skytrain station).

The following courses are offered:

• CPR for Health Providers - Sat May 5, 2012, 8:30-4:30 pm
• CPR Level C and AED - Sat Feb 25, 8:30-4:30 pm
• Emergency First Aid Community Care - Sat Apr 14, 8:30-5:30 pm