• Dietary Aide Certificate
• Airport Check In Agent Certificate
• Hotel and Lodging - Rooms Division Management Certificate
• Foodsafe

Dietary Aide Certificate

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How long is the program?
This is a full time 5 week program.  The program consists of 3 weeks in class modules and a 2 week practicum.

Where can I get a job?
Institutional settings such as long term care, acute hospitals, assisted living, schools, as well as restuarants and hotels.

The graduate from this program will be able to seek job opportunities in the fast growing institutional and commercial food services industry.  Candidates for this program are expected to demonstrate a responsible approach to their work, willingness to work under supervision and as part of a team.  The focus of the training is to be able to prepare and serve food and beverages while observing food safe handling, palatability, nutritional value and digestibility.

What is included?
The training program includes industry's recognized certificates to enhance the graduate's employability at the end of the program:  FoodSafe Level 1, and WHMIS (Workplace Hazardous Materials Information System).

Major Topics:

• Theoretical and Practical Knowledge in Food Preparation and Service
• Safe Food Handling and Work Safety
• Equipment Usage
• Nutrition and Specialized Diets
• Personal Development
• Professionalism and Work Ethics
• Communication and Team Skills
• Resume Writing & Interview Skills
• Institutional Sanitation and Infection Control

Admission Requirements:

• Candidates must attend a Free information session where they will complete and submit the application form.
• Candidates must be in general good health with the ability to stoop, lift and stretch as might be required in the performance of work duties, and the ability to stand for a full working day.
• The candidate must be free of allergies or any condition which may be aggrevated by the handling of food, cleaning and laundry products.

Graduation Requirements:

• A minimum average of 70% in each segment of the program.
• Completion of all assignments, presentations and tests.
• Successful completion of the practical components.
• A demonstration of professional standards of behaviour.

Course location:  Riverway West School, 4340 Carson St. Burnaby (the closest bus stop is at Marine Dr. and Sussex)

The next program will run in October, 2012.

Free Information Session:  Thursday June 7, 7:00 pm
Location of information session:  Moscrop School, 4433 Moscrop St, Burnaby

How to Apply:  Attend an information session where an application form is filled out.  Once the application is accepted, students can register for the course.  Registration can be done in person at Moscrop school (Mon-Thurs evening), in person at the board office (5325 Kincaid), or by phone, 604-664-8888.

Airport Check In Agent Certificate

(this program is currently under revision and will be re-launched in September)

Designed by experienced professionals, this program will prepare you to obtain jobs in this popular industry as a Passenger Service Agent at the Airport either with the Airlines or with any of the large Ground Handling companies. Your job could include: working behind the check-in counters, writing airline tickets, attending to passengers as they board the aircraft or assisting passengers on arrival after their long flights to our beautiful city. Airport service positions are highly visible, high profile jobs that require staff to be presentable and to possess a genuine 'service' disposition. A second or even third language is an asset as is a willingness to perform shift work.

What type of job can I get when I graduate?
Airport Customer Service Agent/Check-In Agent, Airline Ticket Agent, Airline Passenger Agent, Airline Reservationist

Airport Check-In Agent Responsibilities:

• Provides passenger assistance at the ticket counter and gate areas by issuing tickets, checking baggage and assigning seats
• Assists passengers with check-in procedures, including tagging baggage and issuing boarding passes
• Sells tickets, processes ticket changes, creates and books reservations
• Assists passengers upon arrival
• Enforces safety/security measures and protects sensitive zones
• Facilitates the passenger boarding process. As directed, implements standard procedures during overbooked, irregular flights and denied boarding situations
• Solicits volunteers to free up seats, re-accommodates passengers by booking alternative flights and provides travel vouchers. Logs in tickets and completes sales reports. Performs other related duties as required or requested

Requirements:

• Fluent in English however a second language a definite benefit. (English testing available at info night)
• At least 18 years of age
• Able to work varied hours, including nights, weekends and holidays
• High School graduate or GED graduate
• Must be self-motivated and detail oriented, with a positive/cooperative attitude
• Able to function effectively as a team member
• Must demonstrate excellent interpersonal and verbal communication skills
• Possess basic computer skills with the ability to easily grasp the functionality and concepts of company software
• Able to type at lest 25 WPM
• Must be able to perform in a fast-paced environment while maintaining a professional and effective approach to potentially stressful situations
• Must enjoy working with the public

Graduates now work at: American Airlines, United Airlines, North West Airlines, Air Transat, Air China, Mexicana Airlines and more, plus International Carriers overseas.

How long is the course?
The course includes 39 evening sessions (3 hrs.) and 6 Saturday sessions (5 1/2 hrs., 9:00 am - 2:30 pm).

Hotel and Lodging - Rooms Division Management Certificate

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Career opportunities in the Hotel & Lodging industry are growing. Tourism is increasing and the hotel industry is keeping up. If you are interested in a career in this industry, or if you currently are working in a hotel and would like to move into a position with more responsibility, this program will give you industry recognized professional certification from the American Hotel & Lodging Association's Education Institute.

Successful completion of this 5 course program leads students to a Rooms Division Management Certificate accepted worldwide.

Successful completion of the following courses is required:

• Managing Front Office Operations
• Housekeeping Management
• Managing Technology In The Hospitality Industry
• Supervision In The Hospitality Industry
• Convention Management

Supervision in the Hospitality Industry and Convention Management are offered in the fall semester. In the winter/spring semester, Managing Front Office Operations, Housekeeping Management and Managing Technology in the Hospitality Industry are offered. An American Hotel & Lodging Educational Institute Certificate will be issued upon successful completion of each individual course and a Rooms Division Management Certificate will be issued upon successful completion of all 5 courses.

Students not wishing to complete the entire certificate may register for individual courses.

Foodsafe Level 1

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This course is designed for kitchen staff and dining room attendants. Topics include microbiology, food borne illnesses, personal hygiene and health, serving and dispensing, food protection and preparation, receiving and storing food safely and dish washing methods. Upon successful completion of the course, participants will receive a recognized certificate in sanitary food handling. Please bring your medical card. Preregistration is required.