Dental Receptionist Certificate

DENTAL RECEPTIONIST CERTIFICATE

CURRENT COURSE OFFERINGS
&
ONLINE REGISTRATION

PROGRAM DESCRIPTION

Dental Receptionists are highly valued employees responsible for coordinating all aspects of a dental visit. Learn the skills required to efficiently handle the day to day operation of a dental office: appointment scheduling, patient and insurance billing, dental records upkeep and the maintenance of all systems crucial to the success of the dental practice.

Courses:

  • Dental Anatomy and Terminology
  • Understanding the Practice & the Patient
  • Dental Billing Theory
  • Record Management
  • Record Management Application
  • Job Search
  • Practicum (80 hours)

The program includes time on computers so students have the opportunity to practice scheduling and entering patient information just like they would in a dental office. Students are expected to study a lot outside of class time so that they can memorize the required dental terminology.

PREREQUISITES

Students should meet all the following prerequisites before registering:

  • High school graduation (in any country)
  • Strong verbal and written English skills; English 12 or equivalent is highly recommended — English language assessment is available if required
  • Basic computer skills

GRADUATION REQUIREMENTS

To graduate, students must meet all the following requirements:

  • Minimum average 70% in assignments and exams of the theory and computer components
  • Successful completion of practicum (80 hours)
  • Good attendance (the expectation is that students attend 100% of classes)

FUTURE EMPLOYMENT

As the dental industry is continually growing, there are always new jobs available. You could find work in Private Practice, Group Practice, Specialist Offices, a Hospital Dental Clinic, as a Hygiene or Treatment Coordinator, and with experience an Office Manager.

Graduates may apply for Dental Receptionist or Dental Office Administrator positions. You can expect to earn $22–$30 per hour to start, depending on the type of office and location.

Dental office hours vary from 7:00 am – 9:00 pm, Monday through Sunday, allowing part time and full time employment.

STUDENT FEEDBACK

  • “This course prepared me well in the practicum. I found  the information very practical in the real job situation. I have learned a lot from Tina and appreciate all the efforts she has made to help me succeed.”  Dental Reception Graduate June 2024
  • “Love the small class size! Makes it easier to learn and get to know everyone.” Dental Reception Graduate June 2024
  • “I appreciated how condensed and fast the course took place. The instructor was amazing!” Dental Reception Graduate June 2024
  • “Overall the course is so great and I learned a lot. The knowledge and skills gained from this program prepares me to work in the dental field.” Dental Reception Graduate April 2024
  • ” I thoroughly enjoyed the vast scope of knowledge presented in the program. I feel confident going into every aspect of dental admin.” Dental Reception Graduate April 2024
  • “It was a pleasure to be part of this class. Great teacher! Great Classmates! Best course I ever took.” Dental Reception Graduate April 2024
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Registration by phone or in person

All office locations are closed on statutory holidays. Burnaby South Secondary & is also closed during Spring break, July, August and during the holiday break in December.

Register by phone
604-296-6901

Regular office hours:
Mon | Tue | Wed | Thu | Fri
8:30 am to 3:30 pm

Burnaby CCE Office
751 Hammarskjold Drive
Map

Regular office hours:
Mon | Tue | Wed | Thu | Fri
8:30 am to 3:30 pm

Burnaby South Secondary
5455 Rumble Street
Map

Regular office hours:
Tue   | Wed | Thu
7:00 pm to 8:00 pm

Refund policy

Fee payments originally made by credit card are credited back to the same card; for expired or invalid credit cards, refunds are made by cheque. Fee payments originally made by cash or cheque are made by cheque. Please allow 3 weeks for processing.

Cancelled courses
When a course is cancelled by Burnaby CCE, a full refund will be issued.

Full time certificate / diploma programs
Requests for refunds received in writing (email) at least 1 week prior to the first day of classes starting will be refunded the course fee minus $100. Requests received less than 1 week prior to the first day of class, will get a refund minus $200. No refund is issued for a request received after classes begin.

Part time certificate / diploma programs
Requests for refunds received in writing (email) at least 1 week prior to classes starting will receive a refund minus $25. Requests for refunds received less than a week prior to classes starting will have $50 deducted from the course fee. There will be no refund once classes begin.

Career & Business Training/General Interest Courses
Requests for refunds received in writing (email) at least 2 days prior to the course starting will be refunded the course fee minus $20. Requests for refunds received less than 2 days prior to the course starting will be refunded the course fee minus $30. There will be no refunds once a course starts.