Dental Receptionist Certificate

DENTAL RECEPTIONIST CERTIFICATE
The next program begins January 2023. Registration is open.


PROGRAM DESCRIPTION

Dental Receptionists are highly valued employees responsible for coordinating all aspects of a dental visit. Learn the skills required to efficiently handle the day to day operation of a dental office: appointment scheduling, patient and insurance billing, dental records upkeep and the maintenance of all systems crucial to the success of the dental practice.

Courses:

  • Dental Anatomy and Terminology
  • Understanding the Practice & the Patient
  • Dental Billing Theory
  • Record Management
  • Record Management Application
  • Job Search
  • Practicum (80 hours)

The program includes time on computers so students have the opportunity to practice scheduling and entering patient information just like they would in a dental office. Students are expected to study a lot outside of class time so that they can memorize the required dental terminology.


PREREQUISITES

Students should meet all the following prerequisites before registering:

  • High school graduation (in any country)
  • Strong verbal and written English skills; English 12 or equivalent is highly recommended — English language assessment is available if required
  • Basic computer skills

GRADUATION REQUIREMENTS

To graduate, students must meet all the following requirements:

  • Minimum average 70% in assignments and exams of the theory component
  • Successful completion of practicum (80 hours)
  • Good attendance (the expectation is that students attend 100% of classes)

FUTURE EMPLOYMENT

As the dental industry is continually growing, there are always new jobs available.

Graduates may apply for Dental Receptionist or Dental Office Administrator positions. You can expect to earn $20–$30 per hour to start, depending on the type of office and location.

Dental office hours vary from 7:00 am – 9:00 pm, Monday through Sunday, allowing part time and full time employment.


STUDENT FEEDBACK

I liked how you were made to feel welcome and got the knowledge you needed.
Registration by phone or in person

All office locations are closed on statutory holidays. Burnaby South Secondary & Burnaby Central Secondary are also closed during Spring break, July, August and during the holiday break in December.

Register by phone
604-296-6901

Regular office hours:
Mon | Tue | Wed | Thu | Fri
8:30 am to 3:30 pm

Burnaby CCE Office
751 Hammarskjold Drive
Map

Regular office hours:
Mon | Tue | Wed | Thu | Fri
8:30 am to 3:30 pm

Burnaby South Secondary
5455 Rumble Street
Map

Regular office hours:
Tue   | Thu
7:00 pm to 8:00 pm

Burnaby Central Secondary
6011 Deer Lake Parkway
Map

Regular office hours:
Wed |  7:00 pm to 8:00 pm

Refund policy

Fee payments originally made by credit card are credited back to the same card; for expired or invalid credit cards, refunds are made by cheque. Fee payments originally made by cash or cheque are made by cheque. Please allow 3 weeks for processing.

Cancelled classes
When a class is cancelled by Burnaby CCE, a full refund will be issued.

Full time certificate / diploma programs
Requests for refunds received in writing (email) at least 1 week prior to classes starting will have $100 deducted from the course fee. Requests received less than a week prior to classes starting will have $200 deducted from the course fee. There will be no refunds once classes begin.

Part time certificate / diploma programs
Requests for refunds received in writing (email) at least 1 week prior to classes starting will have $25 deducted from the course fee. Refunds received less than a week prior to classes starring will have $50 deducted from the course fee. There will be no refunds once classes begin.

Career & Business Training/General Interest Courses
Requests for refunds received in writing (email) at least 2 days prior to the course starting will be refunded the course fee minus $20. Requests for refunds received less than 2 days prior to the course starting will be refunded the course fee minus $30. There will be no refunds once a course starts.