Dental Office Administration Certificate

DENTAL OFFICE ADMINISTRATION CERTIFICATE
This program will be offered next in January 2020.

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PROGRAM DESCRIPTION

Dental Office Administrators are highly valued employees responsible for coordinating all aspects of a dental visit. Learn the skills required to efficiently handle the day to day operation of a dental office: appointment scheduling, patient and insurance billing, dental records upkeep and the maintenance of all systems crucial to the success of the dental practice.

Topics covered include:

  • Dental anatomy and terminology
  • Dental clinical procedures
  • Billing procedures
  • Business office communications
  • Electronic records
  • Job search
  • Practicum (40 hours)

The course includes time in the computer lab so students have the opportunity to practice scheduling and entering patient information just like they would in a dental office. Students are expected to study a lot outside of class time so that they can memorize the required dental terminology.


PREREQUISITES

Students should meet all the following prerequisites before registering:

  • High school graduation (in any country)
  • Strong verbal and written English skills; English 12 or equivalent is highly recommended — English language assessment is available if required
  • Basic computer skills

GRADUATION REQUIREMENTS

To graduate, students must meet all the following requirements:

  • Minimum average 70% in assignments and exams of the theory component
  • Successful completion of practicum (40 hours)

FUTURE EMPLOYMENT

As the dental industry is continually growing, there are always new jobs available.

Gradutates may apply for Dental Receptionist or Dental Office Administrator positions. You can expect to earn $15 – $20 per hour to start, depending on the type of office and location.

Dental office hours vary from 7:00 am – 9:00 pm, Monday through Sunday, allowing part time and full time employment.


STUDENT FEEDBACK

I liked how you were made to feel welcome and got the knowledge you needed.
Registration by phone or in person
Register by phone
604-296-6901

Mon | Tue | Wed | Thu | Fri
8:30 am to 4:00 pm

Burnaby CCE Office
5325 Kincaid Street
Map

Mon | Tue | Wed | Thu | Fri
8:30 am to 4:00 pm

Burnaby South Secondary
5455 Rumble Street
Map

Tue | Wed | Thu
7:00 pm to 8:30 pm

Burnaby Central Secondary
6011 Deer Lake Parkway
Map

Tue | Thu 7:00 pm to 8:30 pm
Sat 9:00 am to 12:00 pm

All office locations are closed on statutory holidays.

Refund policy

Fee payments originally made by credit card are credited back to the same card; for expired or invalid credit cards, refunds are made by cheque. Fee payments originally made by cash or cheque are made by cheque. Please allow 3 weeks for processing.

Cancelled classes
When a class is cancelled by Burnaby CCE, a full refund will be issued.

Full time certificate / diploma programs
A refund request must be submitted in writing and must include the original course registration receipt. For a refund request received at least 1 week prior to the first day of classes, a $100 processing fee and any applicable course supply fees are deducted when the refund is issued. For a refund request received less than 1 week prior to the first day of classes, a $200 processing fee and any applicable course supply fees are deducted when the refund is issued. No refund is issued for a request received after classes begin. Please see individual course descriptions for exceptions.

Part time certificate / diploma programs
A refund request must be submitted in writing and must include the original course registration receipt. For a refund request received at least 1 week prior to the first day of classes, a $25 processing fee and any applicable course supply fees are deducted when the refund is issued. For a refund request received less than 1 week prior to the first day of classes, a $50 processing fee and any applicable course supply fees are deducted when the refund is issued. No refund is issued for a request received after classes begin. Please see individual course descriptions for exceptions.

General interest courses that are 1 session long
A refund request must be submitted in writing and must include the original course registration receipt. For a refund request received at least 24 hours before the start of the class, a 20% processing fee and any applicable course supply fees are deducted when the refund is issued. No refund is issued for a request received less than 24 hours before the start of the class.

General interest courses that are 2 or more sessions long
A refund request must be submitted in writing and must include the original course registration receipt. For a refund request received before the second session of the course, a 20% processing fee and any applicable course supply fees are deducted when the refund is issued. No refund is issued for a request received after the second session of the course.